Advice for retail managers
Straight-talking guides on leading a shop-floor team — giving feedback, running fair investigations, delegating well and handling the tricky conversations that come with managing people.
Return-to-Work Interviews: A Guide for Retail Managers | CoachScript
Return-to-work interviews are one of the most effective tools a retail line manager has for managing absence fairly and consistently. This guide covers preparation, what to discuss, documentation, and how to handle health or disability-related absences in line with ACAS guidance.
Workplace Investigation: A Step-by-Step Guide | CoachScript
A workplace investigation is the essential first step before any disciplinary or grievance process. This step-by-step checklist covers how to appoint an investigator, gather evidence, conduct investigation meetings, and write a findings report — all aligned with the ACAS Code of Practice.
How to Handle Underperformance at Work | CoachScript
Managing underperformance is one of the most common challenges for retail line managers. This guide covers the ACAS-aligned capability process step by step — from the first informal conversation through to a Performance Improvement Plan and formal review — so you can handle the situation fairly, confidently, and without unnecessary legal risk.
How to Conduct a Disciplinary Hearing | CoachScript
Knowing how to conduct a disciplinary hearing correctly is one of the most important skills a retail line manager can develop. This guide walks you through every stage — from investigation to outcome letter — aligned with the ACAS Code of Practice, so you protect your business and treat your employee fairly.